Returns

Returns

What is your returns policy?

You have up to 14 days to return something to us if it is unsuitable for you. We will refund the cost of the item and it's original delivery cost. You will however need to pay your own delivery costs to return the item to us. We will only accept returns if they come back to us in the original packaging and are wholly fit (not damaged, dirty or worn) for re-sale. Please note we quality check all of our items on despatch so we can be sure we are sending you the best quality merchandise.

Can I exchange an item?

You can exchange an item within 14 days of purchase. We will refund the original item and its original delivery cost and charge you for the replacement item which we will despatch free of charge.

How can I return an item?

  1. There will be a returns form with your items.
  2. If you are returning an item to us please complete the form.
  3. Please enclose the Returns form with the items you are returning to us.
  4. Attach the self adhesive returns address label to your package.
  5. Add the necessary postage to return the item to us.
  6. Return your package to us via your Post office.
  7. We strongly recommend you send it via recorded post or select a delivery method that includes insurance.
  8. Retain proof of postage.

Please send your returns to:

Vida Moda
18 Maynards
Whittlesford
Cambridgeshire
CB22 4PN

Please make sure you include your returns form with the item you are returning so we can deal with it quickly for you.

Can I return or exchange items in a shop?

Unfortunately not. We are purely an internet based business, we do not operate shops.

How will I know you have refunded me?

We will confirm refunds by email and you'll receive notification of your refund via the payment gateway (Sagepay or Paypal) you used to pay for your purchase.

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